Refund rules and money-back guarantee

Last updated: September 6th, 2024Users have the right to cancel a Service within 14 days from the date of purchase without providing any reason. This period is commonly known as the "cooling-off period". To initiate a cancellation during this period, you must contact our customer support [email protected].Exceptions to the Cooling-Off Period and nonrefundable cases: The cooling-off period does not apply in cases where the service has been fully delivered and the user has expressly consented to this before the cooling-off period expires.Additionally, the cooling-off period does not apply to:
  • after the end of the cooling-off period;
  • If the user's actions can be interpreted as fraud and abuse of the right to refund. For example, making a second request for a refund after the user has already received a refund and agreed to use the service again.
  • In case of multiple purchases under the same account of payment system (like PayPal) but under different emails. For example, users can register several accounts on the website under different email addresses, thus abusing the trial period.
  • Users can't ask for a refund after the renewal of the full subscription for the second duration;
Refunds for Non-Performance. If the Company fails to provide the Service or cannot fulfill its obligations under the agreement, the user is entitled to a full refund.Refunds for Defective Services. Customers have the right to a refund if the Service they receive is defective or not as described. In such cases, the user should notify the Company as soon as possible, and the Company will endeavor to resolve the issue promptly.Request for Refund. To request a refund, users must contact our customer support team and provide relevant information, including the order number, reason for the refund, and any supporting documentation.Refund Approval. Refunds will be approved at the Company's sole discretion, in compliance with applicable laws and the terms outlined in this Terms.Refund Method. Refunds, if approved, will be processed using the same payment method used for the original purchase unless otherwise agreed upon between the user and the Company.Processing Time. The Company will process refund requests as soon as possible but within 14 days of the receipt of the request. The refund processing time may vary depending on the payment method and refund circumstances.Contact Information. For any questions, concerns, or refund requests related to our Services, users can contact our customer support [email protected].

Money-back guarantee

We are committed to ensuring our users have a positive experience with our workout plan. We understand that results can vary, and we want to provide a fair refund policy for those who did not get the visual results foreseen by the got plan. Below are the details of our 30-day warranty period and the conditions for obtaining a refund.

30-Day Warranty Period

  • Eligibility: Users are eligible for a full refund of their subscription fees if they do not achieve visual results from our workout plan within 30 days of the purchase date.
  • Definition of Visual Results: Visual results are defined as noticeable improvements in physical appearance, fitness levels, or overall well-being as outlined in the workout plan.

Conditions for money-back

To qualify for a refund, users must adhere to the following conditions.Usage Confirmation:
  • Users must actively engage with the training plan for a minimum of 14 days from the date of purchase.
  • Evidence of usage must be provided to confirm adherence to the workout plan.
Evidence Submission. Users must submit the following evidence to support their refund request:
  • Training Logs: A record of workouts completed, including dates, types of exercises, and durations.
  • Progress Photos: Before and after photos taken at the start of the training plan and at the end of the 30-day period. Photos should be taken under similar conditions (lighting, clothing, etc.) for accurate comparison.
Refund Request Process
  • Submit Request: Users must submit their refund request via email to [email protected] within the 30-day warranty period.